Report an incident
You are not alone.
Experiencing a security event is critical. Send the report below and a responder — not a mailbox — reads it.
The alert reaches the on-duty responder
Your report goes straight to the incident coordinator on duty, with the severity in the subject line, not into a queue.
We call you back
Within the hour for a critical case, the same working day otherwise. We agree a secure channel and give you a case reference.
We contain, then we stabilise
Isolation of what is affected, preservation of evidence, and the decisions on notification — regulator, insurer, customers — taken with you, in order.
Structured incident report
This report is treated as confidential security-sensitive information. Do not include passwords, keys or access tokens — the form refuses them, and we will never ask for them by email.